Terms and Conditions

Terms and Conditions

Last updated: 21.07.26

These Terms and Conditions apply when you buy products from Ethical Longevity through our ecommerce store at ethicallongevity.co.uk. Please read them before placing an order. By placing an order, you agree to these terms.

These terms apply to consumer purchases in the United Kingdom. If you are buying as a business or reseller, please contact us before ordering.

  1. About us

Ethical Longevity is operated by Resilient Endeavours Group Ltd.

Registered address: Suite 33, New Mead Barn, Wickham Hall, Bishop's Stortford, CM23 1JG

Company number: 8926774

VAT number: 217279303

Email: info@ethicallongevity.co.uk

Website: ethicallongevity.co.uk

We sell health, nutrition and supplement products to consumers. Some or all orders may be fulfilled by our third-party dropshipping/fulfilment partner, PowerBody/Olivit. Your contract of sale is with Resilient Endeavours Group Ltd, trading as Ethical Longevity, not with the fulfilment partner.

  1. Products and supplement information

We aim to describe products accurately and to keep product information, prices, images, ingredients and availability up to date. Product information may be supplied by manufacturers, brands or our fulfilment partner and may change without notice.

Supplements are not intended to diagnose, treat, cure or prevent any disease. Product information on our website is not medical advice. Always read the product label, ingredients, directions for use, warnings and allergen information before use.

If you are pregnant, breastfeeding, taking medication, under medical supervision or have an existing health condition, you should speak to a suitably qualified healthcare professional before using supplements.

You must use all products responsibly and in accordance with the label instructions. Do not exceed the recommended dose. Keep supplements out of the reach of children unless the product label expressly states that the product is suitable for children and it is used under appropriate adult supervision.

  1. Health, nutrition and marketing claims

Any nutrition or health claims made on our website are intended to comply with applicable UK rules for food supplements. We do not make medicinal claims and we do not claim that any supplement prevents, treats or cures disease.

If you believe any product description, ingredient, claim or image is inaccurate, please contact us at info@ethicallongevity.co.uk so we can investigate and correct it where required.

  1. Orders

When you place an order, you are making an offer to buy the products in your basket. We may send an order acknowledgement, but your order is only accepted when we confirm that the order has been accepted or dispatched.

We may refuse, cancel or refund an order where:

  • the product is unavailable or discontinued;

  • there is an error in the product description, price, promotion or delivery charge;

  • payment is not authorised or later fails;

  • we suspect fraud, misuse of promotions or unauthorised resale;

  • we cannot deliver to your address; or

  • we are unable to fulfil the order for reasons outside our reasonable control.

  1. Prices, payment and promotions

Prices are shown in pounds sterling and include VAT where applicable unless stated otherwise. Delivery charges are shown separately before checkout.

We may change prices, offers and product availability at any time. If a product is discounted after you place an order, we are not required to refund the difference.

Discount codes and promotions are subject to availability and any stated terms. We may withdraw or amend promotions at any time before an order is accepted.

  1. Delivery

Orders are normally dispatched from a UK warehouse by our fulfilment partner. Delivery times are estimates only and are not guaranteed unless we expressly state otherwise at checkout.

We currently use the following UK delivery zones and pricing. These may be updated from time to time and the delivery options shown at checkout will apply to your order.

Zone 1 - UK Mainland

Areas included:

England, Wales and parts of Scotland excluding Highlands and Islands.

Delivery charges:

  • Orders up to £50: £6.50

  • Orders up to £99: £5.50

  • Free delivery for orders over £99

Estimated delivery:

Next day delivery may be available for orders placed before 3:00 p.m. Monday to Friday.

Zone 2 - Extended UK and Islands

Areas included:

Northern Ireland, Highlands, Islands of Scotland, Isle of Scilly, Isle of Man, Guernsey and Jersey.

Postcodes may include AB, BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25 and ZE.

Delivery charges:

  • Orders up to £300: £7.99

  • Free delivery for orders over £300

Minimum order value may apply for Zone 2 orders.

Estimated delivery:

Estimated 2-3 working days.

For addresses outside the UK mainland, delivery may take longer and may be subject to local rules, customs processes or additional charges. Where customs duties, import taxes or local charges apply, these are the customer’s responsibility unless we state otherwise at checkout.

If a delivery is delayed, lost or damaged in transit, please contact us as soon as possible at info@ethicallongevity.co.uk so we can investigate with the courier and fulfilment partner.

  1. Availability and substitution

Products are subject to stock availability. Because we use a third-party dropshipping/fulfilment service, stock information may change quickly.

If an item is unavailable after you place an order, we will contact you and may offer an alternative, delay the order, cancel the affected item or provide a refund.

We will not substitute a product without your agreement unless the substitution is minor and does not materially affect the product ordered.

  1. Your right to cancel

If you are a UK consumer buying online, you normally have the right to cancel your order without giving a reason up to 14 days after the day you receive the goods.

To cancel, you must tell us clearly by email at info@ethicallongevity.co.uk. You then have a further 14 days to return the goods after telling us that you wish to cancel.

We will refund the price paid for the goods and the standard delivery charge, if any, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you selected a premium delivery service, we only need to refund the standard delivery cost.

You are responsible for return postage costs unless the item is faulty, damaged, incorrect or not as described.

  1. How to cancel an order

To cancel an order, send an email to:

info@ethicallongevity.co.uk

Please include:

  • your full name;

  • your order number;

  • the email address used to place the order;

  • the order date;

  • the delivery address;

  • the product or products you wish to cancel;

  • whether you have already received the order;

  • if received, whether the product packaging is unopened and sealed;

  • the reason for cancellation, if you wish to provide one.

  1. Returns for supplements and sealed goods

For health, hygiene and safety reasons, we cannot accept change-of-mind returns for sealed supplements or similar goods once they have been opened, unsealed, used, damaged or otherwise made unsuitable for resale, unless they are faulty, damaged, incorrect or not as described.

Returned products must be complete, unopened, unused, in their original packaging and with any seals intact.

You should take reasonable care of the products while they are in your possession.

Nothing in this section affects your statutory rights where goods are faulty, damaged, incorrect or not as described.

  1. Faulty, damaged or incorrect items

If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible at:

info@ethicallongevity.co.uk

Please include:

  • your full name;

  • your order number;

  • the email address used to place the order;

  • a description of the issue;

  • photographs of the product;

  • photographs of the packaging;

  • photographs of the delivery label, where relevant.

We may offer a refund, replacement or other appropriate remedy depending on the circumstances and your statutory rights.

We may need evidence of damage so that we can raise the issue with the courier or fulfilment partner.

Please do not dispose of damaged or incorrect items until we have confirmed whether they need to be returned or retained for inspection.

  1. Refunds

Refunds will be made to the original payment method where possible. Processing times may depend on your bank or payment provider.

We may reduce a refund where the product has been handled beyond what is necessary to inspect it, or where it has been opened, used, damaged or returned incomplete, except where the product is faulty or not as described.

  1. Your responsibilities

You agree to provide accurate and complete order, delivery and contact information.

We are not responsible for delays, failed deliveries or losses caused by incorrect or incomplete information provided by you.

You must not misuse our website, attempt to interfere with its operation, use it fraudulently or place orders for unlawful purposes.

  1. Website content and intellectual property

All website content, including text, images, graphics, logos, product layout and design, belongs to us or our licensors unless otherwise stated.

You may use the website for personal shopping only and may not copy, scrape, reproduce or commercially exploit our content without permission.

  1. Privacy and personal data

We process personal data in order to operate the store, process payments, fulfil orders, provide customer support and comply with legal obligations.

Order and delivery information may be shared with our fulfilment partner, courier companies and payment providers so that your order can be processed and delivered.

Please see our Privacy Policy at [PRIVACY POLICY URL] for more information about how we collect, use and protect personal data.

  1. Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We are not responsible for indirect losses, loss of profit, loss of business, loss of opportunity or losses that were not reasonably foreseeable when you placed your order.

This does not affect your rights as a consumer.

  1. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruption, supplier failure, customs delays, strikes, severe weather, technical failures, cyber incidents or changes in law.

If this affects your order, we will contact you as soon as reasonably possible.

  1. Changes to these terms

We may update these terms from time to time.

The terms that apply to your order are the terms shown on our website when you place the order, unless a change is required by law or regulation.

  1. Governing law

These terms are governed by the law of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.

Nothing in these terms affects your statutory consumer rights.

  1. Contact us

For questions about orders, delivery, returns or these terms, please contact:

Ethical Longevity

Operated by Resilient Endeavours Group Ltd

Registered address: Suite 33, New Mead Barn, Wickham Hall, Bishop's Stortford, CM23 1JG

Email: info@ethicallongevity.co.uk

Website: ethicallongevity.co.uk

Company number: 8926774

VAT number: 217279303