Delivery and Refunds
Delivery & Refunds
Last updated: 21.07.26
This page explains delivery, cancellations, returns and refunds for orders placed through Ethical Longevity at ethicallongevity.co.uk.
Ethical Longevity is the trading name of Resilient Endeavours Group Ltd.
Registered address:
Suite 33, New Mead Barn
Wickham Hall
Bishop's Stortford
CM23 1JG
Company number: 8926774
VAT number: 217279303
Customer service email: info@ethicallongevity.co.uk
1. Delivery
Orders are normally dispatched from a UK warehouse by our fulfilment partner.
Delivery times are estimates only and are not guaranteed unless we expressly state otherwise at checkout.
The delivery options and charges shown at checkout will apply to your order. Our delivery zones and pricing may be updated from time to time.
2. UK Mainland delivery
Zone 1 - UK Mainland
Areas included:
England, Wales and parts of Scotland, excluding Highlands and Islands.
Delivery charges:
Orders up to £50: £6.50
Orders up to £99: £5.50
Free delivery for orders over £99
Estimated delivery:
Next day delivery may be available for orders placed before 3:00 p.m. Monday to Friday.
3. Extended UK and Islands delivery
Zone 2 - Extended UK and Islands
Areas included:
Northern Ireland, Highlands, Islands of Scotland, Isle of Scilly, Isle of Man, Guernsey and Jersey.
Postcodes may include:
AB, BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25 and ZE.
Delivery charges:
Orders up to £300: £7.99
Free delivery for orders over £300
Minimum order value may apply for Zone 2 orders.
Estimated delivery:
Estimated 2-3 working days.
4. Delivery delays, lost orders or damaged parcels
If your delivery is delayed, lost or damaged in transit, please contact us as soon as possible at:
info@ethicallongevity.co.uk
We will investigate the issue with the courier and fulfilment partner.
Please include your order number, delivery address and any relevant photographs if the parcel or products arrived damaged.
5. Addresses outside the UK mainland
For addresses outside the UK mainland, delivery may take longer and may be subject to local rules, customs processes or additional charges.
Where customs duties, import taxes or local charges apply, these are the customer’s responsibility unless we state otherwise at checkout.
6. Product availability
Products are subject to stock availability.
Because we use a third-party dropshipping and fulfilment service, stock information may change quickly.
If an item becomes unavailable after you place an order, we will contact you and may offer an alternative, delay the order, cancel the affected item or provide a refund.
We will not substitute a product without your agreement unless the substitution is minor and does not materially affect the product ordered.
7. Your right to cancel
If you are a UK consumer buying online, you normally have the right to cancel your order without giving a reason up to 14 days after the day you receive the goods.
To cancel, you must tell us clearly by email at:
info@ethicallongevity.co.uk
After telling us that you wish to cancel, you then have a further 14 days to return the goods.
8. How to cancel an order
To cancel an order, please email:
info@ethicallongevity.co.uk
Please include:
Your full name
Your order number
The email address used to place the order
The order date
The delivery address
The product or products you wish to cancel
Whether you have already received the order
If received, whether the product packaging is unopened and sealed
The reason for cancellation, if you wish to provide one
9. Returns for supplements and sealed goods
For health, hygiene and safety reasons, we cannot accept change-of-mind returns for sealed supplements or similar goods once they have been opened, unsealed, used, damaged or otherwise made unsuitable for resale, unless they are faulty, damaged, incorrect or not as described.
Returned products must be complete, unopened, unused, in their original packaging and with any seals intact.
You should take reasonable care of the products while they are in your possession.
Nothing in this section affects your statutory rights where goods are faulty, damaged, incorrect or not as described.
10. Return postage costs
You are responsible for return postage costs unless the item is faulty, damaged, incorrect or not as described.
If you selected a premium delivery service, we only need to refund the standard delivery cost.
11. Faulty, damaged, incorrect or incomplete items
If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible at:
info@ethicallongevity.co.uk
Please include:
Your full name
Your order number
The email address used to place the order
A description of the issue
Photographs of the product
Photographs of the packaging
Photographs of the delivery label, where relevant
We may offer a refund, replacement or other appropriate remedy depending on the circumstances and your statutory rights.
We may need evidence of damage so that we can raise the issue with the courier or fulfilment partner.
Please do not dispose of damaged or incorrect items until we have confirmed whether they need to be returned or retained for inspection.
12. Refunds
Refunds will be made to the original payment method where possible.
We will refund the price paid for the goods and the standard delivery charge, if any, within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.
Processing times may depend on your bank or payment provider.
We may reduce a refund where the product has been handled beyond what is necessary to inspect it, or where it has been opened, used, damaged or returned incomplete, except where the product is faulty or not as described.
13. Contact us
For questions about delivery, cancellations, returns or refunds, please contact:
Ethical Longevity
Operated by Resilient Endeavours Group Ltd
Email: info@ethicallongevity.co.uk
Website: ethicallongevity.co.uk